Ops-console entry

Auditable support operations before the agent exists

A static FieldOps Copilot shell for ticket triage, run timelines, source evidence, approvals, tool calls, audit trails, evals, and observability.

Enter dashboard Mock ticket

UX-only milestone

All tickets, approvals, tool calls, traces, evals, and settings are mock records. This shell intentionally avoids backend services, Railway changes, secrets, queues, workflows, agents, and real external actions.

Open tickets

7 need review

Approval waits

3 high risk

Automation confidence

MVP demo target: 80%

78%

Audited actions

0 duplicate side effects

148

TanStack Start

Dashboard shell, static mock screens, future BFF server functions.

Railway FastAPI

Future OpenAPI contract, ticket/run/approval APIs, no code added now.

Postgres and Redis

Future source of truth, queue coordination, checkpoints, and locks.

LangGraph and LangSmith

Future agent workflow, traces, evals, and run explainability.

Run timeline

Mock LangGraph node state with latency, cost, confidence, and approval wait markers.

Ticket normalized

Complete

Tenant, customer, severity, product area, request_id, and idempotency scope were attached to the run packet.

Latency

212 ms

Cost

$0.000

Confidence

100%

Classified as deploy regression

Complete

Matched Field API, production, P1 severity, and likely schema compatibility risk.

Latency

1.4 s

Cost

$0.012

Confidence

88%

Retrieved evidence

Complete

Selected a runbook, deployment changelog, service status snapshot, and one similar resolved ticket.

Latency

2.8 s

Cost

$0.006

Confidence

84%

Risk and action plan

running

Preparing a customer update plus a Jira escalation draft. External side effects are blocked until approval.

Latency

running

Cost

$0.014

Confidence

82%

Active work

High-signal ticket records with run and trace identifiers exposed.

TCK-1048P1

Production API calls started failing after yesterday's deploy

Needs review

TCK-1047P2

Technician app cannot sync attachments over LTE

Running

TCK-1042P1

Portal shows stale outage status for field coordinators

Escalated

Trace handoff

Future LangSmith links should be persisted with run IDs and exposed here.

LangSmith trace placeholder

Mock trace ID trace-demo-3f82 is displayed without linking to a real external workspace.